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At times it seems Casio Watches though quality customer service is Pottery Barn Hurricane Lamp thing of the past. Some companies just Lot Of 40 4mm Turquoise Swarovski Beads appear to care about keeping their clientele happy. If only they knew how damaging this is to their business. Consider the following statistics from the White House Office of Consumer Affairs:

- For every customer who bothers to complain, there are 26 others who remain silent.
- The average “wronged” customer will tell 8 to 16 people.
- 91% of unhappy customers will never purchase services from you again.
- It costs about Vera Bradley Large Duffle Navy times as much to attract a new customer as it costs to keep an old one.
- Each one of your customers has a circle of influence of 250 people or potential customers who hear bad things about you.

In view of these figures, companies that don’t make customer care a priority could be losing thousands of dollars. The following are some simple ways to ensure that your customers remain happy and will keep coming back:

1. Scrapbooking With Stir Sticks thank you. This is the simplest possible way to keep your customers happy, but it is Nutrisystem Blond Girl too often overlooked. A customer that feels appreciated is much more likely to bring you repeat business and/or refer you to a friend. Your clients are the reason for your business’ continued existence, so they should be appreciated. Saying thank you is often enough, but imagine how much more valued a customer would feel if something more personalized was done to thank them, such as a thank you card, or a simple coupon sent in gratitude for their business.

2. Respond to customer inquiries promptly. People simply don’t like to wait. Today’s world of high speed internet, microwaves and cell phones are evidence of this. If a customer has to wait days to have questions answered Antique Apothecary Media Cabinet you, they will likely take their business to a company that responds to their inquiries quickly. This situation could be rectified by setting up an autoresponder to answer general questions, leaving you more time to respond to more specific inquiries. If you still can’t find the time to respond promptly, then consider delegating this task to an employee or outsourcing to a Virtual Assistant.

3. Know when to say sorry. Learn to be accountable, not only for your own mistakes, but for those of your employees as well. When you consider that it is estimated that 35% of dissatisfied customers would not go to the competitors if they received apologies, you realize the true value of “I’m sorry”. We all know that there are difficult people, who will never be pleased, but the vast majority of your clientele are not these people. Being sincere and genuinely trying to make a disappointed customer happy will undoubtedly help you to retain more clients.

4. Value your customers by giving them a little extra. This is a small step that doesn’t have to cost you a fortune. It can be as simple as a small, unexpected free gift after a purchase, or providing a little extra service above and beyond that for which you were hired. Going the extra Vera Bradley Sale 2008 Charlotte Nc for your customers will make them feel appreciated and Apothecary Jars With Lids even generate some referrals.

5. Personalize your service. Call your customers by their names and ask them how their day is going. Even if your business is conducted over the internet, there are ways to personalize emails to let your customers know that you care about them. If a client feels you know them, even a little bit, they are much more likely to show you loyalty and not move on to your competitors.

Without your customers, you don’t have a business. Customer service should therefore be high on your list of priorities. Treating each of your clients with genuine respect and gratitude by following these simple steps is sure to merit your clientele’s loyalty.

Kelly Sims is a Virtual Assistant and President of Virtually There VA Services. To find out more about virtual assistance and how using a Virtual Assistant can simplify your life and increase your profitability, visit her website Vera Bradley Pink Pansy Retired Bag => http://www.virtuallythereva.com While you’re there, don’t forget to sign up for her free monthly newsletter providing useful information that enhances and simplifies the lives of busy entrepreneurs.

If you’re in a long term stable relationship, but are unmarried, you probably had good reason for choosing this kind of partnership. Now that you’re considering parenthood, is there a case for reconsidering your position? Have either or Longines Watch of you anything to gain from marrying and, more importantly, has your prospective child? One of Cubic Zirconia Ring reasons most commonly given by prospective parents for marrying be fore the baby is born is to ensure that the father is the legal parent of his child. The legal situation may vary from state to state, so formal marriage may not necessarily bc the only option for you, but clearly neither of you would want to encounter problems in gaining access to your child in the event that your relationship breaks down, leading to a split. However unlikely this may seem at present, Pottery Barn Alabama one can fore tell the future, and most couples would want to guarantee that their baby always has the equal benefit of both parents, even if at some time they may not live together anymore.

Changing Relationships

Some times new parents haven’t bargained for the fact that their relationship with family and friends will change. More importantly perhaps the dynamics of their own relationship will Lulu Handbags change. No time is better spent be fore you even start trying for a baby than in exploring together what these differences might be.

Grandparents

You both know the personalities of the grandparents, and you may see difficulties ahead because their views may not be the same as yours. You’ll find Vera Bradley Beach Sale that agreement with grand parents about how you’re going to set limits for your child is invaluable. It’s also a good idea to agree that you’ll both Casual Wedding Dresses but family resist any attempt by Scrapbooking Northern Michigan to dictate methods of parenting to you. You can, however, ask them to help you to implement yours. But it’s also wise to listen to their views or you may be passing up good advice based on real experience.

Your friends

Once you have children, you may not be available to your friends as much as you were be fore, so they’ll appreciate it if you retain your identity as a friend rather than a parent while you’re with them. Bear in mind also that you’ll meet other people with babies with whom you’ll forge friendships, based on the shared experience of new parenthood.

The impact at work

Try also to rehearse in advance what difference thc advent of the baby may have at work. You may never have been a clock watcher be fore now, but it’s Nutrisystem Meals not to count the minutes when you’re aching to get back to your baby and this is just as true for fathers as it is for mothers. However, your colleagues, no matter how sympathetic, have thc right to assume that you’ll work as hard as you did be fore. If you can see possible pitfalls, be up front and negotiate; you won’t always be a new parent, and lost trust is difficult to reestablish.

Questioning Your Reasons

Even if you think you both really want a baby, it’s still sensible to think about all the issues. The following questions don’t have right or wrong answers, but provide what i hope will be a useful starting point for you.

Does the idea of having a baby seem to be the instinctive next step for you both?

Have you always taken it for granted that you would have children?

Do you just want a child, or do you want a child specifically with your partner?

Does one of you want this baby more than the other?

If so, what effect has this had on your relationship?

Do you want to have a baby because you think it will strengthen your relationship with your partner?

What images do you see when thinking about life with your baby? Do they include sleep less nights and dirty diapers?

What will you miss most about being a couple rather than a trio?

Do you have any strong personal ambitions that could be compromised by having a baby?

Do you want a baby to make up for areas in you life that you find unsatis factory?

Is any part of your motivation to please family members, such as grand parents?

Are you and your partner Womens Watch about the commitment each of you will make to the baby?

Author writes about baby defects He also writes about pregnant women and early pregnancy

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